From account registration to withdrawals, bonuses to technical issues — everything you need, all in one place.
Get help your way — via live chat, email, or social media.
The fastest way to get help. On average, a real person responds within 5 minutes — not a bot.
Now ActiveFor complex issues or documents, send us an email. We typically respond within 1–2 hours.
support@tkbeet.comJoin tkbeet's official Telegram channel. Updates, offers, and support — all in one place.
Official ChannelsMost common questions are already answered on the FAQ page. Take a look there before reaching out to support.
Browse the FAQSelect the type of issue you're facing from the options below.
Opening a new account, phone number verification, completing your profile, and login issues.
How to deposit and withdraw via bKash, Nagad, and Rocket — including processing times and limits.
How to claim your welcome bonus, reload offers, free bets, and cashback.
Changing your password, two-factor authentication (2FA), suspicious login activity, and account locks.
Android APK download, installation issues, iOS PWA setup, and app updates.
A guide to bet cancellations, live betting issues, odds changes, and understanding your winnings.
Submitting your national ID, reasons for document rejection, and how the verification process works.
Issues related to Live Casino, slot machines, crash games, and other gaming.
Page loading failures, video buffering, login errors, and payment gateway issues.
Open tkbeet.com/login and click the "Forgot Password" link.
Enter the mobile number you used during registration.
Use the code sent to you via SMS to set a new password.
Collect the transaction ID from your bKash/Nagad/Rocket transfer.
Send a message via live chat with your ID and the amount.
Your balance is typically updated within 10–15 minutes.
Go to Account Settings → Identity Verification section.
Upload clear photos of both the front and back of your national ID.
Verification is completed within 24 hours. You'll be notified by SMS.
Go to Wallet → click Withdraw.
Select bKash, Nagad, or Rocket and enter the amount (minimum BDT 500).
Submit your request and receive your funds within 1–3 hours.
Average processing time has been reduced from 3 hours to 1 hour.
A faster, smarter live chat has been launched.
Biometric login and push notifications have been added.
Combining online money transactions with betting can sometimes lead to minor issues — your deposit may not reflect in your balance, you might be unable to log in, or you may have trouble understanding bonus terms. TkbeetThat's exactly why -'s Help Center exists — so you don't have to stay stuck on any issue for long.
Most online platforms in Bangladesh offer support in English, which many users find difficult to navigate. Tkbeetoffers full support in Bangla. Just write to us in Bangla on live chat — a Bangla-speaking support agent will understand your issue and resolve it. No translation hassle.
One important note: Before contacting support, have your account username and registered mobile number ready. Providing these details speeds up identity verification and helps resolve your issue faster.
Deposits are our most common support topic. Money sent via bKash or Nagad usually arrives within 2–3 minutes, though banking system delays can occasionally push that a bit longer. If that happens, wait 15 minutes. If it still hasn't come through, bring your transaction ID to live chat — it's usually sorted out within minutes.
One thing to keep in mind for withdrawals — you'll need to complete KYC verification before making your first withdrawal. This is Tkbeet's security policy — nothing to worry about. Upload a photo of your national ID and verification is usually done within 24 hours. Once verified, you won't need to do it again.
Many users wonder: "I received a bonus — why can't I use it?" The answer is usually the wagering requirement. This means the bonus amount can only be withdrawn after placing a certain amount in bets. These terms are TkbeetFull details are listed on -'s promotions page. If anything is unclear, just ask support — they'll walk you through it.
It's worth staying a little cautious when it comes to account security. Tkbeet staff will never ask for your password or OTP code. If anyone requests this information, it is a scam. In such a situation, notify support immediately and change your password. Enabling two-factor authentication (2FA) keeps your account significantly more secure.
Most mobile app issues are resolved by enabling Unknown Sources on Android or using Safari's "Add to Home Screen" option on iOS. Android users TkbeetDownload the APK directly from 's download page — not from any third-party site. This keeps your account secure.
A sudden disconnection during live betting can be alarming. Here's what you need to know: Tkbeet's system automatically saves the state of your bet at that moment. Log back in and your bet status will show correctly. If you're still unsure, note your bet ID and contact support.
Important: Tkbeet-'s support team will never ask you to click a link or install an app. Only seek help through the official pages on tkbeet.com. If someone calls claiming to be a Tkbeet employee and asks for money, it is a scam.
Sometimes you may win a bet but not see the winnings in your account. This usually resolves automatically within a few minutes. If it's been more than 30 minutes, contact support with your bet ID and match name — the correct amount will be credited based on the records.
One last thing — TkbeetIf you run into any issues on -, don't stress about it alone. The Help Center is always there for you. For simple questions, check the FAQ. For something more complex, hop on live chat. And if you need to send documents or screenshots, shoot us an email. However you reach out, you'll get a fast and effective resolution.
Find answers to the most frequently asked questions here.